Your trusted partner for alarm
mobilization and processing solutions

New Voice International’s application platform enhances productivity
and responsiveness by distributing information intelligently and securely,
meeting essential emergency management needs.

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MobiCall

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MobiBBox

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New Voice International embodies innovation and dedication. Founded with a passion for communication solutions, we have become a trusted partner, offering cutting-edge services and unrivalled expertise. Discover our history and our commitment to transforming communication

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Process automation in critical communication

Process automation in critical communication

In today’s business world, efficient and reliable communication is crucial, especially in critical situations. The automation of communication processes plays a central role in reducing response times and increasing efficiency. Process automation enables companies to respond quickly to emergencies and optimize the dissemination of information while minimizing risks.

The importance of automation in critical situations

Critical communication includes all processes that are required in emergencies or unforeseen events in order to act quickly and efficiently. This may involve alerting emergency teams, evacuating buildings or distributing important information to employees and managers. By automating these processes, companies can ensure that all necessary actions are taken without delay.

MobiCall: A comprehensive solution for process automation

MobiCall offers a powerful platform for the automation of communication processes. This platform enables the centralized management of all security-related events and alarms, ensuring a fast and coordinated response. MobiCall integrates seamlessly into existing communication infrastructures and supports various 3rd party applications to provide a comprehensive and efficient solution.

Advantages and applications of MobiCall:

Facility management : In the area of facility management, MobiCall faces challenges such as increasing cost pressure, digitalization and environmental regulations. The platform enables seamless networking between machines, devices, sensors and personnel, resulting in efficient management and monitoring of buildings in real time. Key features include:

  • Real-time monitoring and management: Integration of process control technology, building automation and ICT components for first-class operational management.
  • Emergency management: Display of critical alarms including localization and rapid notification of first responders.
  • Smart maintenance: Predictive maintenance to reduce costs and efficient planning of maintenance activities.

Unified Alarm Event Communication :  MobiCall provides a central platform for alerting, evacuation and information distribution in professional environments. The core functions include : 

  • Event and event receipt: Automatic or manual triggering of events.
  • Localization: Precise room positioning via DECT, WiFi, Bluetooth or NFC.
  • Acknowledgement and escalation: Predefined alarm recipients and automatic escalation in the event of unavailability.
  • Multimedia communication: Transmission of events to various devices and platforms.
  • Report and control: Detailed logging and reporting of alarm events.

Advantages of process automation with MobiCall

  1.  Fast response times: By automating alarms and notifications, important information can be forwarded immediately to the right people, significantly reducing response times.
  2.  Efficient information distribution: MobiCall ensures that all relevant information is distributed quickly and reliably so that decision-makers can act immediately.
  3. Reduction of errors: Automated processes minimize the risk of human error and ensure that all necessary steps are carried out correctly and completely.
  4.  Flexibility and adaptability: MobiCall’s open and modular architecture enables companies to adapt the solution to their specific needs and expand it as required.
  5.  Continuous monitoring: MobiCall continuously monitors important process data and critical thresholds in order to be able to react to potential risks at an early stage.

Conclusion : 

The automation of communication processes in critical situations is essential for companies to be able to react quickly and efficiently to emergencies. MobiCall offers a comprehensive and flexible solution that makes it possible to centrally control and monitor all security-relevant processes. By integrating existing systems and automating processes, MobiCall ensures that companies are optimally prepared for all eventualities.

Find out how MobiCall can help you automate your critical communication processes and optimize your response times.  Learn More

Innovative applications of AMQP Technology in alarm processing

Innovative applications of AMQP Technology in alarm processing

In today’s connected world, fast and efficient alarm processing is critical to the security and operational readiness of businesses and organizations. Advanced Message Queuing Protocol (AMQP) has emerged as a key technology that is instrumental in optimizing alarm processing. In this article, we will explain the general benefits and applications of AMQP technology in alarm processing and then look specifically at New Voice International’s solutions.  
New Voice International and AMQP technology 

New Voice International has integrated AMQP technology into its MobiCall solutions, resulting in significant improvements in alarm processing. Here are some of the specific applications and benefits that New Voice International offers through the use of AMQP: 

1. Hybrid mode and data synchronization:

The introduction of a new hybrid mode allows alarms to be processed both in the cloud and on-site. Using AMQP for data synchronization ensures that only the required data is retrieved, increasing efficiency and reducing data load. 

 

2.  Local and cloud-based alarm processing:

MobiCall implementations on site only retrieve the required data and synchronize with the cloud. This enables flexible alarm processing where the location of the alarm trigger (cloud or on-site) can be specified. This flexibility contributes to the optimization of alarm processes and ensures a fast response. 

 

3.  AMQP redundancy and cloud supervisor: 

By utilizing AMQP themes and supporting more than two servers, New Voice International provides a robust redundancy solution. The Cloud Supervisor combines multiple MobiCall instances into one solution, significantly improving the resilience and reliability of alarm processing.

 

4.  Improved processing capacity:

The ability to process a large number of alarms simultaneously is another benefit of AMQP integration. This ensures that all incoming alarms are processed efficiently and without delays, which is particularly important in critical situations. 

Conclusion :

The integration of AMQP technology into alarm processing offers numerous advantages, including reliability, real-time data processing, flexibility and improved redundancy. New Voice International utilizes these benefits in its MobiCall solutions to ensure efficient and reliable alarm processing. Through the innovative use of AMQP, New Voice International is setting new standards in alarm processing and helping to improve the safety and efficiency of companies and organizations worldwide. 

     More information on AMQP in MobiCall Release 16. Learn More 

Improved communication and collaboration through desktop clients

Improved communication and collaboration through « Desktop clients»

 

In today’s business world, efficient communication and collaboration within companies is crucial. With increasing complexity and the need to respond quickly to changing requirements, powerful tools are needed to enable smooth and effective communication. Desktop clients offer a solution that meets these requirements and takes collaboration to a new level.

Why desktop clients are important ?

Desktop clients play a central role in optimizing internal communication and collaboration. They enable employees to seamlessly access all relevant information and communication channels from their workstations. This not only boosts efficiency, but also employee productivity and engagement.

Advantages of desktop clients

  • Centralized information management: Desktop clients make it possible to manage all important information and notifications centrally in one place. This facilitates access to relevant data and ensures that all employees are kept up to date.                                                                                                                                                                                                                                                                                             
  • Improved collaboration: Teams can work together more effectively with desktop clients. They offer features such as instant messaging, video calls and file sharing that improve communication and coordination within the team.                                                                                                                                                                                                                                                                                           
  • Increased accessibility: By using desktop clients, employees can be reached anytime and anywhere. This is particularly beneficial in today’s increasingly decentralized working environment as it increases flexibility and facilitates collaboration.                                                                                                                                                                                                                                                                         
  • Security benefits: Desktop clients offer robust security features that ensure the protection of sensitive information. They enable the secure transfer of data and prevent unauthorized access to important company information.                                                                                                                                                                                                                                                                                                              
  • Integration of existing systems: Desktop clients can be seamlessly integrated into existing ICT infrastructures and other applications. This facilitates the introduction and use of the new tools and ensures a smooth implementation. 

The desktop client from New Voice: A comprehensive solution

New Voice’s Desktop Client offers all these benefits and more.

As part of the comprehensive MobiCall platform, it enables seamless integration into a company’s existing communication infrastructure. The Desktop Client centralizes all alarms and notifications and ensures that important information gets to the right people quickly and efficiently.

With support for 3rd party applications and a flexible, modular structure, New Voice’s Desktop Client is a versatile and scalable solution that can be adapted to the individual needs of any organization.

Conclusion :

Desktop clients are an indispensable tool for modern business communication and collaboration. They offer numerous benefits, from centralized information management to improved team collaboration and enhanced security. New Voice’s Desktop Client is an excellent solution that maximizes these benefits and helps businesses streamline their communication and collaboration processes.

Our Clients' feedbacks

Why New Voice ?

The EPI area has extremely diverse security requirements. Together with New Voice we were able to work out the complex challenges and put them on paper. This learning process with subsequent success was only possible because New Voice knows its product MobiCall inside out and ultimately keeps every promise.

-Rudi Grasern, Head of Hospitality and Infrastructure, EPI

We are very happy that by integrating the MobiCall alarm server we have a flexible platform that makes life easier for our nursing staff and the patient experience more pleasant. The New Voice team gave us extensive support throughout the entire project phase. Changes in requirements were always seen as a challenge.

-Michael Dengler, Deputy Head of Infrastructure, Klinikum Stuttgart